Digital Transformation
Madetech
Full Credential Description
Challenge NHS needed to protect vulnerable patients’ privacy and give patients easier access to past records on the NHS App. Approach We worked with safeguarding professionals, using research and workshops to design a phased solution. Result Patients gained more control of their personal health records, while the NHS cut admin costs and improved efficiency. Challenge: providing risk-free access to NHS health records The NHS wants to give patients better digital access to their health records through the NHS App. Until recently, patients could only see new information that the GP added, but not past records. We were brought in to look at how to improve patient access to this information whilst at the same time reducing any risks. The project focused on 2 key areas. Reducing risks for vulnerable patients Some patients expressed concerns that having access to some of their personal health information could expose them to psychological trauma or physical harm. How could we reduce this risk? Giving access to past health records Would making it easier to view past records actually help patients or frontline workers? Could a feature be added to the NHS App for patients to request more detailed information in their records? 1. Reducing risks for vulnerable patients Our approach : developing designs alongside safeguarding professionals The NHS wanted us to research and design an NHS App feature that lets patients control what health information they see in the App. To address this, we...