Digital Transformation
Madetech
Full Credential Description
Challenge London North West University Healthcare NHS Trust needed a solution to reduce emotional stress during Covid-19. Approach We developed a simple, secure digital service to help ward staff book virtual visits between patients and loved ones. Result NHS Book a Virtual Visit was developed in 48 hours and in 10 months, it enabled over 20,000 virtual visits. Challenge London North West University Healthcare NHS Trust (LNWH) was at the epicentre of the fight against coronavirus early on. As the trust started to shut its doors to visitors, it became clear one of the greatest challenges facing clinicians and staff, was the loss of communication between doctors, patients and their loved ones. They needed to find a way to reduce the emotional stress on patients, their families and staff. Our approach The solution needed to schedule a visit between a patient in a ward with a loved one and provide a seamless experience that didn’t require much data from either side. It needed to work on ward Wi-Fi and on a variety of devices. It had to to be simple for patients, clinicians and ward staff to use. Crucially we needed to make it a secure solution that only kept personal data for as long as it was needed once the call had expired. NHS Book a virtual visit is a simple to use digital service that enables ward staff to easily and quickly book visits between patients and loved ones, with minimal data required to support the visit. Hosted in the cloud and created within the principles of ...