Digital Transformation
Madetech
Full Credential Description
Challenge NHS Gloucestershire wanted to quickly and accurately connect young people to the right mental health services. Approach We created a web service and an accessible SMS text messaging service for children and young people to use. Result The secure, resilient service keeps data safe, simplifies updates and allows reuse by other NHS teams. Challenge Gloucestershire has a wide range of mental health services for children and young people. We worked with the NHS in Gloucester to digitalise access to these services so people are put in touch with the service they need as quickly and easily as possible. Collectively, these services help young people with depression, problems with food and eating, self-harm, abuse, violence or anger, and anxiety, among other difficulties. So it’s vital that people are directed to the right service as quickly and accurately as possible. Our approach User research led by Mace & Menter helped the team map user journeys. Working closely with the NHS in Gloucestershire, we delivered a technical strategy and developed the digital signposting service over an 8-month period. We created a web service and an accessible SMS text messaging service for children and young people to use. Although the SMS service will likely only be used by a small proportion of users, it was a critical element to implement with accessibility in mind. Some users may not have access to a computer or the internet – or even be prevented from accessing them – to get the support...