Management Consulting

CAB International (CABI), an international, inter-governmental, not-for-profit organization, faced challenges in managing its pension scheme, which serves 1,250 members across 50 countries. The organization sought to enhance the experience of its pension scheme members and improve the overall administration of the scheme. To address these issues, CABI appointed Aon to provide comprehensive administration services. Aon implemented a smooth transition process, which was characterized by effective project management, regular reporting, and collaboration between Aon’s administration and consulting teams. A key feature of the solution was the introduction of Aon’s PensionLine web portal, designed to enhance member interaction with the pension scheme. The results of this tailored solution were significant. The transition to Aon was described as one of the smoothest experiences in pension administration, reflecting Aon's commitment to delivering a high-quality member experience. The successful integration of the web portal not only improved member engagement but also demonstrated the resilience and quality of Aon’s administration services, ultimately fulfilling the trustees' goal of enhancing the member experience.