Digital Transformation
Opencastsoftware
Full Credential Description
Challenge Update and organise veteran-facing content The OVA wanted to solve the problem of veterans feeling overwhelmed by the range and volume of support services on offer to them. An external organisation had been hosting a Veterans’ Gateway website, but that was set to close in 2024, leaving a huge amount of veteran-facing content on both GOV.UK and adjacent arms-length sites that needed updating and organising. The OVA wanted to consolidate the content to make it easier for veterans and others to find what they needed. It was also keen to explore the possibility of designing a referral service to enable the OVA to act as an intermediary in connecting veterans with statutory and charity services. The work would help determine the most suitable service or tool to meet the need for users to access information about the options for supporting veterans and their families. Response Using content analytics and UCD to explore solutions An Opencast content design team conducted a thorough content audit of veteran-facing content into one workstream. And an agile multidisciplinary team came together to design and iterate prototypes to test with users in a parallel workstream. The two teams liaised constantly as insights from the audit would inform design work – and insights from research in the design workstream would inform content recommendations. The Opencast team investigated both a signposting tool and referral service for veterans to meet the OVA’s business requirements and u...