Digital Transformation
Opencastsoftware
Full Credential Description
Challenge Build understanding of the membership service The ALLIANCE is the national third sector intermediary for health and social care in Scotland. It has a vision to make Scotland a place where everyone has a strong voice and enjoys their right to live well with dignity and respect. Through its strategic partnership with the Scottish Government and close working relationship with NHS boards, academic institutions and organisations spanning health, social care, housing and digital technology, the ALLIANCE is well positioned to improve the wellbeing of the people and communities across Scotland. The membership team at the ALLIANCE wanted a clearer understanding of how it interacted with members and to build its understanding of the membership service overall. The team had conducted extensive internal research with colleagues from across the organisation. But because of the large volume of data, the team needed support to move from research toward implementation. The data they had covered: The projects each department works on and delivers The extent of interaction each department has with ALLIANCE members The ALLIANCE’s unique selling point What members enjoy most in terms of benefits. Response Action plan to improve and build in-house capabilities Through the service design mapping activity, Opencast enabled the ALLIANCE membership team to articulate its existing knowledge about the membership service. The collaborative aspect of the project meant that, by solidifying the ...