Digital Transformation
Madetech
Full Credential Description
Challenge Camden needed a faster, more accessible way for residents to report damp and mould cases so they could respond faster and meet Awaab’s Law requirements. Approach Made Tech delivered a login-free damp and mould reporting system with photo uploads, appointment management and emergency flagging. Result Photo uploads alongside a set of problem and household health questions, have enabled Camden to more effectively triage and prioritise cases, improving their response times and solutions. Challenges Camden Council faced significant challenges managing damp and mould issues within its housing stock, receiving 113 complaints related to damp and mould in 2022. The existing reporting system, the ‘Camden Account’, did not have a way to report the issues, instead, residents were signposted to a form that was not mobile optimised resulting in a poor user experience and issues with triaging and booking the work. This process led to delays in addressing issues, exacerbating health risks for tenants and potentially breaching upcoming legislative requirements under Awaab’s Law, which mandates prompt action on damp and mould hazards. Approach To address these challenges, Camden Council partnered with Made Tech to implement a more streamlined and user-friendly reporting system. Using Made Tech Repair’s Camden have improved their ability to effectively triage damp and mould cases while offering an improved user experience for their residents. The key features of this new approach in...