Management Consulting

The case study highlights the challenges faced by various organizations during the COVID-19 pandemic and the tailored solutions provided by Aon's Crisis Support Centre. One specific client, a hospital group, required on-the-job coaching during their crisis team meetings. Aon provided coaching on crisis protocols and procedures, scenario thinking, and guidance in preparing for the next phase of the COVID-19 crisis, which included setting new targets and communication strategies. Another example involved a large international publisher that needed to develop both generic and country-specific approaches to managing the COVID-19 crisis. Aon assisted them by taking into account different perceptions of risk and cultural differences, ensuring a comprehensive management strategy. Additionally, a local government authority struggled to define their approach to managing the crisis. Aon provided coaching to their strategic team, focusing on impact, adjusting their crisis management structure, and establishing a new operational framework. A multinational food distributor sought assistance in preparing for business resumption. Aon helped them create a 'reopening framework' by setting up and training an internal project team and drafting new agreements with suppliers. This structured approach enabled the food distributor to navigate the complexities of reopening effectively. Overall, Aon's tailored support plans, which included consultancy reviews, customized tools, and ongoing coaching, were instrumental in helping these organizations adapt and thrive in the face of unprecedented challenges.