Management Consulting

A food service organization with 6,000 employees across the U.S. faced challenges with its benefit offerings under new senior leadership. The leadership aimed to optimize benefits by prioritizing flexibility in plan choice, enhancing the employee experience, and reducing administrative complexity, all while being cost-conscious. To address these needs, Aon implemented its Benefit Experience, which introduced multiple carrier options and increased competition among health plans. The tailored solution led to significant cost savings for the organization. After implementing Aon’s Benefit Experience, the client saved over $2 million, which represented a 6.6 percent reduction in total medical costs. This approach not only lowered expenses but also provided employees with a broader range of health plan choices, allowing them to select options that better fit their individual and family needs. The introduction of more carriers and plans also facilitated the outsourcing of benefit administration, further streamlining processes. Overall, the enhanced annual enrollment process empowered employees to make informed decisions regarding their health plans, contributing to improved employee satisfaction and engagement. By offering comprehensive guidance and a variety of options, the organization was able to enhance its employee value proposition while effectively managing costs.