Management Consulting

The case study focuses on the implementation of The Benefit Solution (TBS), an online benefit platform designed to enhance employee engagement and streamline HR processes for companies facing challenges in managing employee benefits. The client faced several niche issues, including increasing competition for talent, a multi-generational workforce requiring diverse benefits, and the need to transition to a digital benefits management system. Additionally, the client struggled with compliance to evolving regulations, such as GDPR, and aimed to reduce the administrative burden on their HR team while also achieving cost savings. To address these challenges, TBS was tailored to provide a one-stop portal for employees to manage their benefits easily. The platform allows for individual, secure access to a comprehensive overview of benefits, the ability to upload claims, and access to third-party websites. It also facilitates the generation of reports based on employee data changes and benefit selections, promoting employee self-service and reducing manual administration risks. The implementation of TBS yielded quantifiable results, including optimization of employee engagement and retention, as well as increased capacity within the HR department. The platform has been adopted by over 300 multinational clients across 80+ countries, supporting nearly 650,000 annual registrations and processing 10 million transactions. This comprehensive solution not only improved the visibility and communication of benefits but also provided potential tax and social security savings depending on local legislation, thereby enhancing the overall employee experience and organizational efficiency.