Management Consulting

The case study highlights the challenges faced by various organizations during the COVID-19 pandemic and the tailored solutions provided by Aon's Crisis Support Centre. One specific client, a hospital group, required on-the-job coaching for their crisis team meetings. Aon provided coaching on crisis protocols and procedures, scenario thinking, and strategic advice to prepare for the next phase of the COVID-19 crisis, including setting new targets and communication strategies. Another example involved a large international publisher that needed to navigate the complexities of the COVID-19 crisis. Aon assisted them in developing both generic and country-specific approaches, taking into account different perceptions of risk and cultural differences. This tailored support helped the publisher manage their crisis response effectively. Additionally, a local government authority struggled to define their approach to managing the COVID-19 crisis. Aon provided coaching to their strategic team, focusing on impact, adjusting their crisis management structure, and establishing a new operational framework to enhance their response capabilities. A multinational food distributor sought assistance in preparing for business resumption. Aon helped them create a comprehensive ‘reopening framework’ by setting up and training an internal project team and negotiating new agreements with suppliers. This proactive approach facilitated a smoother transition back to operations. Overall, Aon's Crisis Support Centre offered customized tools and extensive support, enabling clients to navigate the complexities of the pandemic and prepare for future challenges effectively.