Management Consulting
Aon
Full Credential Description
During the inaugural Aon Human Capital Innovation Symposium, Rachna Sampayo, SVP of Human Resources for Japan & Asia Pacific at Oracle, highlighted the challenges faced by HR teams in integrating artificial intelligence (AI) into their processes. One significant issue was the overwhelming administrative burden on HR managers, which detracted from their ability to focus on strategic priorities. To address this, Oracle implemented generative AI solutions that enhanced existing data capabilities, allowing HR teams to automate candidate filtering through resume scans. This automation not only improved the quality of the interview experience but also streamlined the recruitment process, enabling HR professionals to allocate their time more effectively. The tailored solution provided by Oracle involved building digital capabilities within the HR team over two years, ensuring that every team member developed a level of digital literacy and data numeracy. This initiative, referred to as DigiHR 2.0, empowered employees to use AI intentionally in their work, thus enhancing their productivity and decision-making capabilities. Rachna emphasized the importance of AI literacy in mitigating risks associated with AI, such as bias and inaccuracies in decision-making. By fostering a culture of responsible AI use, Oracle aimed to prevent over-reliance on AI tools, ensuring that human expertise remained integral to the decision-making process. The quantifiable results of these initiatives included significant time savings for HR teams, allowing them to focus on strategic initiatives rather than administrative tasks. Additionally, the use of AI-driven sentiment analytics from employee engagement surveys led to more informed decisions regarding program design and investments, targeting areas for improvement within the workforce. By simplifying job descriptions through AI, Oracle provided employees with clearer expectations, which facilitated more productive goal-setting conversations. Overall, the integration of AI not only enhanced operational efficiency but also contributed to a more engaged and effective workforce.