Management Consulting

The Wolseley Group, a prominent UK merchant in plumbing, heating, cooling, and infrastructure, faced the challenge of optimizing outcomes for its £230 million defined contribution (DC) pension scheme, which serves over 13,000 members. The company sought a new pension provider that could enhance investment performance, provide robust support, and improve member engagement throughout their pension journeys. After a comprehensive bid process managed by Vidett, Wolseley selected The Aon MasterTrust for its tailored services. Aon's solution included master trust services, integrated life cover broking, administration, and claims settlement. Aon distinguished itself by offering extensive support during the transition, which involved all-colleague consultations and clear communication strategies, including presentations and webinars. This proactive approach culminated in a joint post-implementation communication plan aimed at significantly improving member engagement with their pensions. The results of this collaboration have been positive, with ongoing monitoring through monthly and quarterly meetings. Ant Donaldson, the reward manager at Wolseley, expressed satisfaction with the transition process and the support from Aon, highlighting the successful integration of life assurance master trust solutions that ensured uninterrupted coverage for employees. This partnership not only aligned with Wolseley’s commitment to exceptional service for customers and employee welfare but also demonstrated Aon's capability to deliver effective and engaging pension solutions.