Digital Services

Search View all results Filter by Type Select all Pages Blog posts Case studies Books News Articles Events Challenge During the pandemic NHS Blood and Transplant (NHSBT) needed to quickly identify and recruit eligible plasma donors at scale. Approach We designed an end-to-end solution, integrating APIs and using Gov.UK Notify for efficient communication. Result Launched in just 10 weeks, the service helped NHSBT scale and optimise the plasma donation process during Covid-19. Challenge NHS Blood and Transplant (NHSBT) provides a service to the NHS to handle blood donation and organ donation. From public encouragement and donation collection to diagnostic services and pioneering research, the organisation is at the frontline of supporting hospital blood and transplant needs across the UK. During the pandemic, NHSBT launched its Convalescent Plasma Programme. This was a clinical trial to collect donor blood plasma from members of the public who had recovered from Covid-19 in order to help patients who were struggling to develop an immune response. However, finding eligible donors at scale proved challenging. NHSBT needed a solution to help them scale up their donor selection process quickly and efficiently, and to better identify potential donors with high-grade Covid-19 antibodies. Our approach NHSBT knew they wanted to automate much of their process of contacting, screening, and securing potential donors. To achieve this, it needed to move away from using a call centre for communications, and implement more efficient screening processes that better identified eligible members of the public without the need to visit a donor centre. We worked closely with the team at NHSBT to map out their existing service and identify user needs for patients, test providers, labs, and contact centre agent users. As a result, we designed a new end-to-end service to help NHSBT scale up their plasma collection process. We built new APIs that integrated with participating test providers and laboratories to automate the process, as well as the Gov.UK Notify platform for email, which helps organisations contact their service users. Our solution was built on the organisation’s existing tech stack in a sustainable and easily manageable way, so that NHSBT could continue to support and repurpose it in the future. Thank you all for your work on off-session sampling for convalescent plasma. You all have done a great job working as a team, especially considering the really tight timescales … and you have delivered! Marian Zelman Technology Lead at NHSBT Results we achieved together Working with NHSBT, we delivered a service that helped scale and optimise the organisation’s plasma donation process for convalescent patients during Covid-19. This led to a substantial increase in public engagement. It also decreased the amount of ineligible donors progressing to the donation stage, and increased the amount of high titre blood plasma collected. Increased plasma donor recruitment Rapid scaling of key Covid-19 services Upskilled NHSBT team to enable them to build on their service in the future Collaborative delivery of a new digital service in accordance with GDS and NHS standards APIs used to automate service Launched within 10 weeks It works brilliantly! Thanks to all of you for some awesome development that has really given NHSBT a fantastic product and a great legacy for the Convalescent Patient Programme. Marcus Hinde Product Owner at NHSBT Digi­tal serv­ice delivery We support you at every point in the delivery lifecycle, right from defining the problem right through to the live services that solve them. Health and life sciences As patient numbers rise, digital technology can help you lighten the load. Speak with an expert Tags Digital service delivery Health and care Stay in the loop Get expert insights delivered monthly Case Study Connecting hospital patients with loved ones during COVID we partnered up with Hillingdon, Kettering, and London North West University NHS Hospital Trusts to develop an open source virtual visit service. Case Study Strengthening privacy and security in patient records Working to update NHS England’s GP2GP service, supporting healthcare teams to transfer patient records securely and quickly. Register for updates × Stay in the loop Get expert insights delivered monthly Close We provide Digital, Data and Technology services to help organisations make a positive impact Subscribe to our newsletter Services Services Data and AI Digital transformation Managed services Cloud and engineering User-centred design Digital service delivery Legacy application modernisation Products Products Repairs Voids Evidence Damp and Mould Inspection Scheduling Repairs: Integration-free Version Industries Industries Central government Local government Health and life sciences National security and public safety Defence and space Transport Education Housing Insights Insights Blog Events Case studies News Resources Company Company Purpose and mission Frameworks Partners Careers Apprenticeship Contact us EDI we Investors Manage Cookie Consent We use cookies to give you the most relevant experience. Please let us know if you accept the use of ALL the cookies or visit "Cookie Settings" to provide a controlled consent. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. Statistics Statistics The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Manage options Manage services Manage {vendor_count} vendors Read more about these purposes Accept Deny View preferences Save preferences View preferences {title} {title} {title} Manage consent