Management Consulting

A public company faced a significant challenge when it experienced a ransomware attack that disrupted its global operations for several months, leading to a complex business interruption loss. The preparation of a comprehensive proof of loss was resource-intensive, prompting Aon's cyber claims team to step in. They developed a detailed submission to expedite the carrier's response and secure early payment of tens of millions of dollars. When prolonged delays in the insurer's forensic analysis arose, Aon intervened by collaborating with insurers to bring in a new forensic team, thereby accelerating the review process. This strategic intervention resulted in a swift resolution of the claim, amounting to a nine-figure settlement, showcasing the effectiveness of Aon's technical expertise in protecting the client's financial interests and ensuring operational continuity. In another case, a fire at a construction site caused significant damage and injuries, leading insurers to initially decline the claim. Although Aon was not the broker for the construction policy, the firm was engaged to facilitate a fair settlement. Aon paused legal proceedings and mediated discussions among all parties involved. By leveraging partnerships with insurers, loss adjusters, and forensic accountants, Aon quantified the loss, enabling objective evaluations and negotiations. This collaborative effort led to a reversal of the coverage declination and a mutually agreeable settlement, highlighting Aon's strategic partnerships and data-driven advocacy in complex claims management. Additionally, Aon addressed a complex claim involving an oil refinery fire that resulted in extensive infrastructure damage, with repairs expected to take 12-18 months and losses estimated at $750 million. Aon utilized its industry relationships to secure an initial advanced payment of $280 million from insurers within 80 days, demonstrating its deep expertise in high-value natural resources losses and market trends. This proactive approach not only alleviated immediate financial pressures but also underscored Aon's capability in navigating complex claims effectively.