Digital Services

Working agile, we researched, developed and built a content management system to store and protect highly sensitive data. The client The Independent Inquiry Into Child Sexual Abuse (IICSA) we’s role Strategy Agile Product management Engineering Architecture Process automation Devsecops Cloud services Support The brief The Independent Inquiry into Child Sexual Abuse (IICSA) was set up in 2014 because of serious concerns that some organisations had failed and were continuing to fail to protect children from sexual abuse. The IICSA’s remit is huge, but as a statutory inquiry, it has the authority to address issues that have persisted despite previous inquiries and attempts at reform. We were asked to develop a new case management system that could store extremely sensitive data. The new system needed to: ensure data could only be handled by people with the relevant security clearances be run in an official environment and adhere to CESG’s Cloud Security Guidance guidelines Chair and panel of Independent Inquiry Into Child Sexual Abuse The delivery We developed a new correspondent management system, working through the first four stages of the GDS delivery process – from discovery, through alpha and beta, to live. The service was delivered using DevOps methodologies and tooling. We delivered the MVP (minimum viable product) on time to meet the critical business requirements of IICSA and the UK government. Outcome The new case management system we delivered: Operates at 99.9% availability Records all correspondence coming into the inquiry Improves response times Protects highly sensitive data Is highly scalable Challenges Keeping data secure – within a budget When we came on board, the IICSA was managing data using a mix of Excel spreadsheets, Outlook tasks and SharePoint – a process that was deemed no longer fit for purpose. Our new system was underpinned by intrinsic automation, continuous integration and delivery and pipeline management. This approach allowed us to maintain system integrity and meet strict security guidelines, while removing overhead and keeping costs down. Introducing a wider team to agile development We worked closely with the IICSA team throughout the development of the new system. Their staff had not worked agile before. An agile coach from We was on hand to support the whole IICSA team throughout. We also introduced them to tools such as JIRA, Confluence and Google Hangouts and helped employees understand how an agile approach can streamline delivery and create tightly aligned teams. Related content Global award-winning customs innovation —Border Force Case Study Our impact on digital government services in 2024 Case Study Helping local councils revamp taxi licensing to boost efficiencies and reduce costs Case Study Wrap-up: Our impact on digital government services in 2023 Case Study Thanks for joining us! We’ll keep you informed with regular updates. Subscribe to our monthly newsletter, including updates about our content and events First name (Required) Last name (Required) Email (Required) Organisation (Required) Job title (Required) Consent (Required) I agree to the privacy policy. You can unsubscribe any time. we will never share your data with third parties. CAPTCHA Comments This field is for validation purposes and should be left unchanged. We are using cookies to give you the best experience on our website. You can find out more about which cookies we are using or switch them off in settings . Accept Reject Settings Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies 3rd Party Cookies Privacy Overview You can read our privacy policy on our privacy page . Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. 3rd Party Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. Enable or Disable Cookies Please enable Strictly Necessary Cookies first so that we can save your preferences! Enable All Save Changes