Management Consulting
Aon
Full Credential Description
Public sector organizations faced significant challenges during the COVID-19 pandemic, necessitating rapid transformations in their operations to continue delivering essential services while ensuring the safety of employees and the public. These transformations included repurposing existing premises for new uses, such as converting university halls of residence into healthcare facilities for patients recovering from COVID-19, and redeploying staff from desk-based roles to frontline positions, where they provided critical support to vulnerable populations. The shift in operations resulted in a radically altered risk profile for these organizations, which posed unique challenges from an insurance perspective. Traditional insurance policies were not designed to accommodate the extensive changes in service delivery and operational functions. For instance, the risks associated with employees delivering food parcels or medical supplies were markedly different from those of office-based work. Additionally, the repurposing of properties introduced new risks that could lead to insurance claims being denied if not properly addressed. To mitigate these risks, Aon provided tailored solutions by advising public sector organizations to maintain close communication with their insurance brokers. This collaboration ensured that changes in operations were communicated to insurers, allowing for appropriate coverage adjustments and risk management strategies. Aon emphasized the importance of conducting risk assessments whenever there were changes in functions or new perils, such as those introduced by the pandemic. This proactive approach included implementing health and safety guidelines, providing personal protective equipment (PPE), and establishing clear protocols for staff redeployment. As a result of these tailored interventions, public sector organizations were better equipped to manage their evolving risk exposures during the pandemic. Aon also launched a COVID-19 Response Tool Kit, which served as a guidance resource for organizations to navigate the complexities of risk management in the context of an infectious disease outbreak. This toolkit aimed to enhance existing continuity strategies and support organizations in safeguarding their employees and communities during unprecedented times.