Management Consulting

A global life sciences firm faced significant challenges as it sought to transform its operating model into a full-solution provider, leveraging advanced technologies like AI and blockchain. The company recognized the need to shift from a reactive, risk-averse culture to one that was proactive and innovation-focused. To facilitate this transformation, Aon collaborated with the firm to reposition its employer brand, reskill key talent, and redesign cultural expectations across all levels of the organization. Aon's approach involved conducting leadership interviews and a culture survey to identify misalignments between current behaviors and future priorities. The findings revealed critical gaps in traits such as resilience, agility, accountability, collaboration, and professional challenge. For instance, while 94% of leaders deemed resilience essential for the future, only 38% felt it was currently present in the organization. This data provided a clear direction for targeted cultural interventions. As a result of these initiatives, the organization achieved a 20% increase in developing new solutions across the patient journey. This cultural transformation was not merely an ancillary initiative but was central to enabling the overall business strategy, demonstrating the profound impact of embedding resilience into the organizational culture. Aon's proprietary culture framework, which focuses on direction, relationship, and environment, helped the firm track progress and identify further areas for improvement, ultimately fostering a more innovative and resilient workforce.