Management Consulting
Aon
Full Credential Description
Addressing workforce mental health risk has become a key priority for organizations in the APAC region. A significant challenge identified is that only 22% of companies are actively collecting data, monitoring, or reporting on employeesÂ’ mental health. This lack of data hampers the ability to identify areas needing attention and to track progress over time. Mental health issues, often invisible, can affect even high-performing employees, making it essential for organizations to proactively address these challenges. A tailored solution proposed involves integrating Employee Assistance Programs (EAPs) into a holistic wellbeing strategy. EAPs should not merely be compliance measures but proactive tools that provide essential coaching on emotional resilience. For instance, the introduction of the TELUS Health EAP app to a company with around 30,000 employees resulted in utilization more than doubling within a year. This increase included eight to ten individuals in a high-risk category who sought support they might not have otherwise accessed, providing reassurance to their employer about the program's effectiveness. To enhance the effectiveness of EAPs, organizations need to communicate their benefits clearly and position them as vital resources. However, data indicates that only 35% of companies in the APAC region include EAPs in their communication and education initiatives. Addressing stigma and promoting utilization are critical, as concerns about the quality of psychological support can lead to underutilization. Effective communication strategies include highlighting the qualifications of the psychological services team, training managers to engage in mental health conversations, and ensuring senior leaders endorse the EAP. Moreover, organizations should regularly review and enhance their EAPs to ensure they meet evolving workforce needs. AonÂ’s wellbeing advisory services utilize advanced analytics and benchmarking tools to compare wellbeing strategies against regional standards, helping organizations quantify the financial cost of not addressing mental health risks and develop targeted wellbeing strategies. This comprehensive approach not only fosters a supportive work environment but also ensures employees receive the right support when they need it most, ultimately enhancing the perceived value of benefits offered.