Retail Professional Services

Professional Services

Professional Services Firm

Industry: Retail

Full Credential Description

A large global consumer electronics retailer faced a significant challenge following a high-impact network breach that led to a costly extended outage and ongoing investigations. The executive team sought to understand whether the risk had been managed appropriately and engaged we to independently assess the cybersecurity response and capabilities.

we conducted a thorough investigation that included a combination of questionnaires, business-focused interviews with executives, technical interviews, and document assessments. This comprehensive approach allowed them to review the incident, the controls in place, and the processes that had failed to prevent the attack. Through detailed interviews and artifact analysis, we created a timeline of the incident, highlighting multiple missed opportunities to thwart the breach due to failed or missing controls.

Utilizing the National Institute of Standards & Technology Cybersecurity Framework (NIST CSF), we identified significant weaknesses in the company's cyber controls, revealing that the organization was exposed to risks well beyond its established risk tolerance. To address these vulnerabilities, they developed a three-stage remediation plan aimed at immediate risk reduction, as well as medium- and long-term actions to align the company's assets within acceptable risk levels. Additionally, we restructured the cyber and risk management framework, establishing governance over cybersecurity to enhance the company's resilience against future threats.