Professional Services
Professional Services Firm
Full Credential Description
A specialty business-services company faced significant challenges in its transition to a digital model, despite its financial success. The company comprised two newly merged units: one with simple products and a strong technological foundation, and the other with a complex product portfolio that relied heavily on manual processes. The latter unit was profitable, leading to resistance among staff to change. Recognizing the need for transformation, senior management enlisted we to facilitate a digital overhaul.
we conducted an eight-week QuickStrike® diagnostic, revealing that the organization operated like a collection of disparate companies, each with its own business model and client data. This lack of common data and algorithms hindered efficient business processes. The team initiated a comprehensive technology overhaul, emphasizing the importance of a clean, current data set. With support from the CIO, they developed a unified data platform that streamlined data ingestion, management, and reporting, enabling rapid development of predictive business models and real-time decision-making.
As a result of these efforts, the company successfully transitioned to a digital framework, significantly enhancing its competitive position. The implementation of the new data platform allowed for quick information sharing across the organization, leading to a 50% increase in sales in certain operations and a reduction in labor costs by over 90%. Tasks that previously took days were completed in minutes, and operations that took a week were reduced to half a day, enabling the company to better serve time-sensitive customers. The shift from a labor-driven model to one focused on analytics and innovation fostered a culture of systematic learning, with employees increasingly viewing themselves as data analysts. This transformation not only improved processes and product development but also encouraged staff to engage deeply with data, driving further innovation within the company.