Professional Services

A multi-billion-dollar global storage and tools manufacturer faced significant challenges in leveraging its extensive data assets, which hindered its ability to meet target fill rates and customer service level agreements. This lack of insight into their data directly impacted the company's growth potential. To address these issues, we was engaged to establish an enterprise-wide Center of Excellence (CoE) focused on utilizing artificial intelligence (AI) and data analytics.

The tailored solution included a comprehensive AI strategy that encompassed three key elements: the development of a digital business model, vendor oversight, and technology advisory. The digital business model involved creating a business case, identifying and prioritizing opportunities, and establishing key performance indicators (KPIs) along with resource requirements. Vendor oversight ensured effective strategy and development of vendor statements of work (SOWs), proposal evaluations, and the execution of an agile development process. The technology advisory component focused on data strategy, governance, and the design of a scalable enterprise-wide architecture.

Through this initiative, we helped the client target growth drivers and market potential, ultimately driving an estimated $600 million in bottom-line benefits across five critical areas: on-time in-full (OTIF) improvement, direct-to-consumer strategies, inventory reduction, pricing improvement, and enhanced marketing effectiveness. Additionally, the partnership with executives facilitated the establishment of a digital transformation vision, leading to the introduction of new processes at the frontline. This included the management of six prioritized minimum viable products (MVPs), which were projected to yield specific bottom-line benefits ranging from $15 million to $30 million.

The roadmap developed allowed for the scaling of MVPs and the capture of full value, establishing a mix of tools, governance, and resources that would continue to drive revenue growth, optimize pricing, enhance digital marketing spend, and improve rebate management. These value drivers are expected to generate long-term, ongoing results for the company.