Investment & Fund Management
specializes in queue
Full Credential Description
Newvision, a company based in Lisbon, specializes in queue management and attendance systems. The client faced significant challenges with long wait times and client dissatisfaction at service points, such as post offices, where in-person interactions are crucial. To address these issues, Newvision developed the INLINE® solution, an innovative queue management system that integrates self-service ticketing applications with call displays on plasma television panels. This system not only streamlines the queuing process but also enhances the waiting experience by displaying advertisements and short films.
The partnership with Albuquerque, a private equity fund, played a pivotal role in Newvision's growth, allowing the company to expand its market share internationally. With support from the Competitiveness and Innovation Framework Programme (CIP), Newvision successfully installed over 2,000 integrated attendance systems across various sectors, including human resources management and corporate communication. This expansion has significantly improved operational efficiency and customer satisfaction, demonstrating the effectiveness of tailored technological solutions in addressing niche service challenges.