Sustainability & Environmental Consulting

Kingfisher, an international home improvement retailer, faced the challenge of effectively utilizing a vast amount of sustainability data to enhance its operations and communicate its impact. The company needed to analyze over 1,500 Key Performance Indicators (KPIs) for its sustainability report, titled ‘This is personal,’ to identify which initiatives were successful and which were not. The goal was to transform this data into actionable insights that could drive internal change and demonstrate leadership in sustainability.

To address these challenges, Kingfisher implemented a tailored solution that involved a comprehensive analysis of its sustainability data. This included setting ambitious targets based on customer insights and addressing key sustainability issues. As a result, Kingfisher reported that 96% of the timber used in its products is now sustainably sourced. Additionally, the company generated £2.9 billion, or 28% of its revenue, from products that help customers create more sustainable homes during the 2015/16 period. This strategic approach not only improved Kingfisher's sustainability performance but also positioned the company as a leader in the industry, inspiring both customers and other businesses.

Furthermore, Kingfisher's commitment to transparency was evident in its publication of a full data appendix, which aimed to drive wider change by making sustainability data accessible for comparison and benchmarking. This initiative reflects the company's understanding of the importance of open data in fostering trust and encouraging collaboration within the industry. Overall, Kingfisher's focused efforts in analyzing and utilizing sustainability data have led to significant improvements in its operations and a stronger commitment to sustainable practices.