Digital Transformation Consulting

Generali, a global leader in the insurance industry, faced the challenge of equipping its workforce with the necessary digital skills to remain competitive in a rapidly evolving landscape influenced by advanced technologies like AI and automation. Recognizing that upskilling was essential, Generali sought to integrate these emerging technologies into employee workstreams while preparing them for new roles within the company.

To address this need, Generali partnered with Accenture to launch the We LEARN program, a comprehensive learning initiative aimed at reskilling their global workforce of over 82,000 employees. The program identified essential future-ready skills, including data strategy, data ethics, generative AI, and sustainability. It provided an on-demand learning platform featuring over 200 courses available in 25 languages, encompassing various learning formats such as classroom sessions, virtual learning, gamified modules, and animations.

The We LEARN program also emphasized talent mobility, offering “mini-masters” programs and training in critical areas like data science and cybersecurity. A new digital platform and mobile app were introduced, allowing employees to access the full learning catalog, register for courses, and track their learning history. This initiative fostered a culture of continuous learning, with 100% engagement from employees and an impressive average of 32.7 training hours completed per employee. Additionally, 1,200 senior managers were trained specifically on generative AI.

As a result of the We LEARN program, Generali's workforce is becoming more agile, skilled, and satisfied, with employees taking ownership of their upskilling journeys. The content is continuously updated to meet the evolving needs of the company, ensuring that employees are well-prepared to identify strategic data and AI use cases across their functions, driving innovation and improving business outcomes.