Digital Transformation Consulting
Accenture
Full Credential Description
The Queensland University of Technology (QUT) faced challenges in enhancing student engagement amidst rising expectations from students. To address this, QUT partnered with Accenture to leverage Salesforce’s AI and cloud solutions. The tailored solution involved implementing autonomous AI agents that integrated seamlessly with the Salesforce platform, aimed at driving hyper-personalized experiences for students.
As a result of this collaboration, QUT achieved an impressive 84% increase in student engagement and a significant 69% reduction in response times. This transformation not only improved the overall student experience but also demonstrated the effectiveness of utilizing advanced technology to meet the evolving needs of the educational sector.