Digital Transformation Consulting

Siam Commercial Bank (SCB) faced significant challenges with its legacy technology infrastructure, which hindered its ability to operate as a modern digital bank. The bank recognized that to compete effectively in the evolving financial landscape, it needed to transform its technology capabilities. This transformation was essential for SCB to enhance customer engagement and streamline operations.

To address these issues, SCB implemented a comprehensive digital transformation strategy that involved replacing outdated applications and migrating to a new cloud-based data lake. This foundational shift allowed the bank to establish a digital factory dedicated to developing its mobile application and digital services. As a result of these efforts, SCB successfully grew its digital app user base from 2.5 million to over 13 million users in just one year, demonstrating a remarkable increase in customer adoption and engagement.

Looking ahead, SCB is positioning itself to evolve into a "fintech business group," aiming to provide customer-centric services that extend beyond traditional banking. The bank has restructured into a new entity, SCBx, with ambitions to reach 200 million people. This strategic pivot includes investments in cutting-edge technologies such as blockchain, the metaverse, and Web 3.0, further solidifying SCB's commitment to continuous innovation and reinvention in the financial sector.