Digital Transformation Consulting

Accenture faced significant challenges in onboarding new employees and fostering a sense of community, particularly during the pandemic when traditional methods were disrupted. Prior to implementing their innovative solutions, a Gallup poll indicated that only 12% of employees had favorable experiences with job onboarding, highlighting a critical area for improvement in talent retention. To address this, Accenture developed the Nth Floor metaverse, a virtual campus designed to enhance the onboarding experience and facilitate connections among new hires.

The tailored solution involved creating a virtual environment called One Accenture Park, where new employees could engage with the company culture and build professional relationships in a more immersive and personal manner. In the first year of the Nth Floor's operation, over 150,000 new hires utilized this metaverse for their onboarding, significantly improving their initial experience with the company. This approach not only transformed the onboarding process but also allowed for a more engaging and interactive introduction to the organization.

Additionally, Accenture leveraged the Nth Floor for various virtual events, enabling hundreds of community gatherings that fostered collaboration and connection among employees. For instance, during an annual strategy meeting, a virtual lounge was created, allowing over 150 managing directors from 25 countries to interact face-to-face from their respective locations. This innovative use of the metaverse not only enhanced communication but also strengthened relationships across a geographically distributed workforce.

Overall, the implementation of the Nth Floor metaverse has provided Accenture with a versatile and scalable solution to meet the evolving needs of their workforce, resulting in improved onboarding experiences and enhanced collaboration among employees.