Digital Transformation Consulting
Accenture
Full Credential Description
The client faced challenges with legacy systems that were not designed for AI integration, limiting their ability to leverage intelligent automation and gain real-time insights. To address this, the solution involved transforming these outdated platforms into scalable, AI-ready systems using GenWizard for Pega, which employed automation and AI to rapidly convert legacy complexity into secure, scalable, and AI-compatible architectures. This modernization enabled the client to significantly accelerate their operational processes, reducing onboarding times from 15 days to just 15 minutes, and enhancing efficiency across business workflows.
Quantifiable results from this tailored solution included a 15-23% reduction in optimized cost to serve, an 11-19% increase in Net Promoter Score (NPS), and a 10-20% improvement in onboarding efficiency—demonstrating a substantial boost in customer experience, operational agility, and cost savings. The engagement also empowered the client to better utilize AI-driven decisioning, automate intensive workflows, and adapt to a rapidly changing digital landscape, ultimately positioning them for future growth and innovation in their industry.