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Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees in a post-pandemic world. The traditional model of mobility was no longer sufficient, as it primarily focused on logistical aspects of moving employees rather than addressing their unique needs and aspirations. This shift was driven by a need for a more strategic approach that emphasized employee experience, diversity, and inclusion. To tackle these challenges, Microsoft collaborated with EY to develop a comprehensive solution that redefined its mobility processes. The initial focus was on launching a US state-to-state business traveler program that required seamless integration with various systems, including human resources, travel, payroll, and equity systems. This program aimed to enhance the traveler experience while automating downstream processes, thereby increasing efficiency. As part of the transformation, Microsoft sought to streamline its immigration support by reducing the number of global immigration providers from 19 to a single provider outside the US. This centralization aimed to create a more cohesive and strategic immigration program that aligned with Microsoft’s overall workforce strategy. The goal was to improve the employee experience and reduce risks associated with compliance and government relations. The implementation of the EY Mobility Pathway, a scalable platform built on Microsoft Azure, played a crucial role in this transformation. This platform integrated various mobility lifecycle activities into a single interface, allowing for better data management and a more transparent user experience. The collaboration between Microsoft and EY facilitated real-time iterations of the technology, ensuring that the solution was tailored to meet the specific needs of Microsoft’s workforce. The results of this collaboration were significant. Microsoft reported improvements in several key areas: efficiency in mobility processes, enhanced collaboration between teams, better compliance management, and an overall improved experience for mobile employees. The use of data-driven insights from the EY Mobility Pathway enabled more informed decision-making regarding mobility strategies. This agile and collaborative approach not only streamlined operations but also positioned Microsoft to attract and retain talent in a competitive landscape.
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