Digital Transformation Consulting

Repsol faced niche issues related to time-consuming daily tasks such as summarizing content, extracting key information, managing emails, and generating proposal responses. These tasks impeded workforce efficiency and constrained employees from focusing on more strategic, high-value work. To address this, Repsol partnered with Accenture, Microsoft, and Avanade to deploy Microsoft Copilot across the organization, integrating generative AI into their workflows. The tailored solution included a comprehensive pilot study with 550 employees, coupled with targeted training, support initiatives, and community-building efforts. This approach ensured effective adoption and seamless integration of AI into daily tasks, empowering employees to record meetings, derive action points, and transform notes into summaries and presentations with minimal prompts. Departments such as finance utilized Copilot for analyzing RFP responses and creating proposals more efficiently.

Quantifiable results demonstrated an average weekly time savings of 121 minutes per employee after four months of implementation, significantly boosting productivity. Additionally, AI-driven workflows improved output quality by 16.2%, notably enhancing writing, communication, originality, and design. Employee engagement and satisfaction were high, with 92% of training participants giving a positive Net Promoter Score, and support hubs achieving a perfect satisfaction rating. Furthermore, prior to the pilot, only 20.2% of participants frequently used generative AI tools, but post-implementation, over 60% of licensed users expressed a desire to continue utilizing Copilot. These results reflect a substantial mindset shift within Repsol, positioning the company for broader adoption as it prepares to expand Copilot to all 25,000 employees, starting with 3,000 in the initial rollout. This transformation is fostering continuous innovation, enabling workflows from planning to incident resolution to be redefined through AI, ultimately elevating both operational efficiency and employee confidence.