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Bayer, a leading pharmaceutical company, faced significant challenges in its clinical trial site management processes, particularly regarding site payment efficiency and accuracy. The company identified that reliance on manual processes, lack of transparency in tracking payments, and inconsistencies in timely payments were hindering its ability to foster strong relationships with clinical trial sites. These issues not only delayed payment cycles but also complicated the reconciliation of reimbursements for clinical sites, ultimately affecting Bayer's goal of becoming a preferred partner in clinical trials. To address these challenges, Bayer partnered with Ernst & Young LLP (EY US) to implement the Automated Site Payments and Invoice Resolution (ASPIREs) program. This tailored solution focused on enhancing process efficiency, improving site satisfaction, increasing transparency, and optimizing resource allocation. By automating the payment processes, Bayer aimed to reduce inefficiencies and administrative burdens, allowing both Bayer and its clinical partners to concentrate on patient recruitment and research activities. The results of the ASPIREs program were significant. Bayer achieved a remarkable reduction in the average cycle time for payments to clinical sites, decreasing it from 75 days to fewer than 35 days. Additionally, the program led to a 75% reduction in payment-related questions and disputes, a 55% reduction in payment processing cycle time, an 80% reduction in the number of templates required for reporting and forecasting, and a 90% reduction in monthly hours spent supporting payment processes per study. These improvements not only enhanced the satisfaction of physicians and clinical trial sites but also positioned Bayer as a leader in customer service within the pharmaceutical industry, ultimately allowing the company to focus on delivering innovative therapies and improving patient care.
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