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A major US health care provider faced significant challenges in managing its supply chain due to divergent data management practices across its extensive network of over 30 hospitals and numerous medical centers. The organization was tasked with delivering quality care efficiently while ensuring dependability and resiliency in its operations, especially highlighted during the COVID-19 pandemic. The crisis necessitated the creation of a “war room” to monitor inventory closely, which underscored the need for improved data accuracy and visibility in their supply chain processes. To address these issues, Ernst & Young LLP (EY) was engaged to facilitate a digital transformation focused on data automation, simplification, and standardization. Within two months, EY identified existing metrics across various regions and initiated discussions to develop streamlined reporting that would provide a cohesive view of success across the organization. The health care provider was struggling with over 375 metrics, 130 different dashboards, and 15 technology systems, leading to inconsistencies in data interpretation and reporting. EY conducted workshops that brought together stakeholders from all regions to define the right metrics and technology needed to enhance the operating model. These sessions generated over 100 ideas for translating the organization’s supply chain vision into actionable steps. The outcome was a significant reduction in complexity: the number of tracked metrics was cut down to 25 key indicators, and the disparate dashboards were consolidated into a single, standardized dashboard. This new system allowed for quicker performance tracking, inventory management, and improved decision-making across the network. As a result of these efforts, the health care organization now benefits from a unified technology platform that enhances operational efficiency. The streamlined data management process has enabled the organization to focus more on patient care, ensuring that all patients receive a consistent standard of service. The ongoing collaboration with EY includes monthly touchpoints to validate the use of metrics and to identify areas for further improvement, ensuring that the new data management practices are embedded into the organization’s culture for lasting change.
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