Corporate Finance

In the healthcare sector, one client faced significant challenges with patient access, as specialty referrals were taking over six months to be seen, and patient call abandonment rates were around 15%. This situation limited the client’s ability to grow its customer base, as patients sought quicker access to care from competitors. To address these issues, the client implemented a comprehensive financial sustainability framework that focused on optimizing operations, restructuring their model, and advancing digital capabilities. By leveraging omnichannel communication methods, including chatbots, interactive voice response, text messaging, and apps, the client was able to enhance patient interactions and improve clinician productivity. This digital front door initiative significantly reduced friction in patient communications, allowing patients to schedule appointments within 14 days. As a result, the organization not only improved patient volume but also reduced potential patient leakage by over 10% while increasing internal volume by 5% to 7%. Another client encountered a lack of standardization across its core business operating models, which hindered operational efficiency. The client sought assistance in designing and implementing a hybrid operating model that included shared and third-party partnerships. This transformation involved migrating various functions, such as accounts payable and clinical authorization, to a greenfield shared center in Southeast Asia. The strategic shift enabled the client to achieve cost savings of 10% to 30%, demonstrating the effectiveness of a well-structured operational model. Additionally, a client facing liquidity constraints was unable to fund strategic initiatives due to financial pressures impacting their cash on hand. By instilling a cash culture throughout the organization and optimizing operational processes, such as supplier consolidation and accounts receivable improvements, the client was able to increase cash on hand by 5% to 7% of net patient revenue within four to five months. This financial maneuvering allowed the organization to proceed with critical projects without needing to seek external capital, showcasing the importance of aligning financial strategies with operational goals. These illustrate how tailored solutions addressing specific operational challenges can lead to quantifiable improvements in patient access, operational efficiency, and financial sustainability within the healthcare industry.

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