Digital Transformation Consulting

A European private equity-owned telecommunications provider with revenue below $1 billion faced significant challenges during its transition from copper to fiber optic infrastructure, including order fallout management and capacity planning issues. The client struggled with inefficiencies in ordering processes and needed to accelerate its fiber rollout across more than six million households. Accenture partnered with them to provide strategic managed services that support their capacity- and order-driven deployment, enabling smoother transitions and operational improvements.

Since initiating the partnership in 2013, Accenture has generated an estimated $40 million in savings for the client, representing an 89% internal rate of return per annum on an initial investment of $4.4 million. The managed services facilitated a more efficient execution of the fiber migration, ensuring better visibility, continuity, and a strategic vision for future phases. These benefits are designed to support the client's exit strategy by providing a stable operational foundation for the new owners, enhancing overall infrastructure resilience and project delivery capabilities.

This tailored approach focused on driving operational efficiencies, cost savings, and risk mitigation during complex infrastructure transformation efforts. The results demonstrate how strategic managed services in telecom deployments can unlock substantial financial and operational value, particularly in high-stakes capacity expansion projects driven by private equity ownership.