Digital Transformation Consulting

Petrofac faced niche issues related to workforce safety, efficiency, and knowledge transfer in the UK Continental Shelf, where maximizing economic recovery through improved operational efficiency is critical. To address these challenges, Accenture developed one of the energy industry’s first connected worker solutions, leveraging Realwear wearable headsets that allow engineers to view and execute digital instructions hands-free. This technology enabled digital inspections, autonomous documentation, and instant data sharing with onshore diagnostics, substantially enhancing operational responsiveness. The solution also facilitated remote, real-time expert support for routine maintenance, troubleshooting, and live repairs, significantly improving coordination between offshore engineers and onshore SMEs.

The implementation of this connected worker system yielded quantifiable results, including increased workforce safety, higher productivity, and faster decision-making processes. Troubleshooting incidents became more effective through remote guidance, which improved repair accuracy and helped prevent future equipment failures. Additionally, digital work instructions and real-time evidence capture streamlined handover procedures, saving time and reducing operational delays. These targeted improvements not only boosted Petrofac’s operational efficiency and safety but also enhanced knowledge transfer and upskilling, positioning the company as a digitally enabled and forward-looking leader in a highly competitive energy sector.