Digital Transformation Consulting

The selected insurance client faced niche issues related to legacy systems, inefficiencies in workflow management, and outdated operating models that hindered operational efficiency and customer experience. Their transformation program focused on addressing these specific challenges by prioritizing platform modernization, digitization, and streamlining operations. To achieve these tailored goals, the client implemented a new SAP sales steering system alongside advanced identification and access management systems. These initiatives digitized claims processes and improved the effectiveness of sales partners by enabling smoother, more efficient workflows and reducing reliance on outdated, manual procedures.

The results were quantifiable and impactful: by focusing on automation and workflow management, the insurer increased operational efficiency, facilitating growth and cost savings. Their digital investments led to enhanced customer interactions and seamless service delivery. Specifically, the client successfully digitized claims and removed legacy systems, which contributed to a more agile infrastructure capable of supporting machine learning and AI-driven processes. This targeted transformation, emphasizing clarity and measurable goals, enabled the insurer to improve premium revenue performance and reduce expense ratios, positioning them as a clear outperformer in their industry.