Corporate M&A

In the healthcare sector, a client faced significant challenges related to patient access and operational efficiency. Patients with specialty referrals were experiencing wait times exceeding six months, and the organization had a patient call abandonment rate of around 15%. These issues not only hindered the client’s ability to grow its customer base but also pushed patients towards competitors offering quicker access to care. To address these challenges, the client implemented a comprehensive financial sustainability framework that focused on optimizing operations, restructuring the existing model, and advancing digital capabilities. By leveraging omnichannel communication methods, such as chatbots and text messaging, the client was able to enhance patient interactions and streamline appointment scheduling. This initiative resulted in patients being able to secure appointments within 14 days, significantly reducing the likelihood of them seeking care elsewhere. As a direct outcome of these improvements, the organization experienced a reduction in patient leakage by over 10% and an increase in internal patient volume by 5% to 7%. Additionally, another common issue faced by healthcare providers was the lack of standardization across core business operating models. One health system sought assistance in designing and implementing a hybrid operating model that included shared and third-party partnerships. This transformation involved migrating various functions, such as accounts payable and clinical authorization, to a shared center in Southeast Asia. The strategic shift not only streamlined operations but also enabled the client to achieve cost savings ranging from 10% to 30%. Furthermore, liquidity constraints posed a significant barrier for many healthcare organizations, impacting their ability to fund strategic initiatives. One client, aiming for growth through acquisitions and service line expansion, was hindered by cash flow issues. By instilling a cash culture throughout the organization and optimizing operational processes, the client was able to increase cash on hand by 5% to 7% of net patient revenue within four to five months. This financial improvement allowed the organization to proceed with critical projects without the need for external capital. Through these tailored solutions, the client not only addressed immediate operational challenges but also positioned itself for long-term financial sustainability and growth in a competitive healthcare landscape.

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