Digital Transformation Consulting

A Southeast Asian national oil company faced the challenge of managing vast volumes of data generated daily in different formats, which hindered efficient information retrieval and decision-making. To address this, the client deployed generative AI and cognitive search technologies to create a unified knowledge base comprising over 250,000 documents, both structured and unstructured. This setup automated knowledge gathering, made information easily discoverable with minimal effort, and reduced the risk of accidents across the organization, thereby driving new growth opportunities through more effective data utilization.

Additionally, a government agency utilized advanced digital technologies, including generative AI, to automate operations at speed and scale, successfully saving three million operational hours. In the financial sector, a bank delivered 16 million hyper-personalized customer offerings within three months by leveraging generative AI-powered marketing solutions. An insurer reinvented its underwriting workflow with the potential to increase revenues by 10%, illustrating how targeted process redefinition driven by AI can lead to significant financial gains. These tailored implementations demonstrate the client-specific, measurable improvements achieved through the strategic application of generative AI.