Digital Transformation Consulting

Petrofac faced niche issues related to inefficiencies in onsite inspections, maintenance, troubleshooting, and knowledge transfer in its offshore oil and gas operations. The company struggled with delays in decision-making, limited real-time support for offshore workers, and inefficient handovers that impacted overall safety and productivity. To address these challenges, Accenture developed one of the energy industry’s first connected worker solutions tailored specifically to Petrofac’s needs. This solution equipped engineers with Realwear wearable headsets, enabling them to view digitized instructions hands-free, conduct digital inspections, and capture media and data immediately accessible onshore for diagnostics. It also facilitated real-time remote support from offshore SMEs, allowing for more effective troubleshooting, troubleshooting incident management, and live repairs, thereby enhancing safety and operational efficiency.

The results were quantifiable and significant: Petrofac experienced increased worker efficiency and effectiveness, notably reducing the time required for decision-making and repairs through streamlined communication with onshore teams. The digital work instructions and autonomous documentation of procedures accelerated handovers between supervisors. Troubleshooting incidents and scoping repairs remotely allowed for better equipment diagnostics and preemptive failure prevention, boosting safety and reducing downtime. Overall, this tailored connected worker solution enhanced safety, improved knowledge transfer, and solidified Petrofac’s position as a digitally enabled, forward-looking leader in the energy industry, capable of competing more effectively through operational excellence and technological innovation.