Microsoft's Corporate, External, and Legal Affairs (CELA) team faced significant challenges in managing regulatory compliance across various jurisdictions. The manual effort required to review regulations, assess their alignment with Microsoft policy...

The client, a commercial bank, faced significant challenges in analyzing the effectiveness of its sales agents. Traditional performance analysis methods relied heavily on supervisors listening to sampled calls and using surface-level metrics, which w...

In early 2022, an Asia-Pacific financial firm sought assistance from EY-Parthenon’s Geostrategic Business Group (GBG) to navigate the complexities arising from geopolitical tensions, particularly between the US and China. The firm was concerned the p...

Dow, a leader in materials science, faced a significant challenge in enhancing its customer experience (CX) within the B2B sector. Recognizing the declining quality of CX in the U.S. and the potential link between superior CX and revenue growth, Dow'...

A large state transportation agency, specifically a Department of Motor Vehicles (DMV), faced significant challenges due to surges in demand, resulting in extended wait times and service backlogs for over 10 million customers. The agency recognized t...

Traditional European banks faced significant challenges in transforming their customer service operations amidst rising competition from fintechs and changing customer expectations. The need to reduce customer service costs while simultaneously deliv...

Dow, a leader in materials science, faced challenges in enhancing customer experience (CX) within its business-to-business (B2B) operations. Recognizing the need to improve customer satisfaction and drive business growth, Dow's executive leadership i...

In the healthcare sector, one client faced significant challenges with patient access, as specialty referrals were taking over six months to be seen, and patient call abandonment rates were around 15%. This situation limited the client’s ability to g...

Health systems are currently facing unprecedented pressures, including rising patient expectations, declining hospital volumes, and financial losses. To address these challenges, many forward-thinking health systems are shifting their focus from trad...

Hospital leaders increasingly face a decision to invest in value-based care (VBC) models that can improve patient care and curtail unsustainable systemic costs. The transition to risk-based contracting has proved unworkable for many health systems ov...

How a global MNC halved its BGV time with Managed A global multinational corporation (MNC) faced significant challenges with its background verification (BGV) processes, which were time-consuming and inefficient, leading to delays in onboarding new e...

One of EY's clients, a top ten global bank, faced significant challenges in adapting to the rapidly evolving digital payments landscape. With 70% of the population in their key market already using smartphones, the bank recognized the urgent need to ...

Kaupthing Singer & Friedlander Limited (KSF), a UK subsidiary of Iceland’s largest bank, faced significant challenges during the 2008 financial crisis, which culminated in its impending failure. As banks globally were collapsing, KSF was on the brink...

A leading private bank recognized the need for a significant transformation to enhance customer centricity and maintain its market leadership in the evolving wealth management landscape. The bank faced challenges in understanding its clients' unique ...

Kaupthing Singer & Friedlander Limited (KSF), a UK subsidiary of Iceland’s largest bank, faced significant challenges during the 2008 financial crisis, which threatened its operations and the confidence of its depositors. As banks globally were faili...

A leading private bank faced significant challenges in adapting to the evolving wealth management landscape, where clients increasingly demanded tailored advice and intuitive digital tools. The bank recognized that to maintain its market leadership, ...

A global conglomerate faced the challenge of establishing a stand-alone energy business after acquiring 2,500 producing oil and gas wells in Texas for nearly $1.5 billion. The company aimed to set up this subsidiary with operational capabilities in l...

As part of its digital transformation initiative, a client in the oil and gas industry aimed to enhance clarity and efficiency in its engineering processes. The client faced significant challenges due to the volume of content in a library of over 750...

Hastings Direct, a UK insurance provider, faced significant challenges in delivering a seamless digital experience to its customers. As the global insurance market shifted towards digital offerings, Hastings Direct recognized that many consumers were...

The U.S. Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) faced significant challenges in modernizing its financial systems, which were hampered by outdated legacy systems and a lack of data integrity. The agency needed...