Ajinomoto Foods North America (AFNA) faced significant challenges during the COVID-19 pandemic, including rapidly changing consumer preferences, supply chain disruptions, and escalating freight and warehousing costs. Rather than merely seeking to ret...

A major US health care provider faced significant challenges in managing its supply chain due to divergent data management practices across its extensive network of over 30 hospitals and numerous medical centers. The organization, which serves millio...

A leading US health system faced significant challenges in optimizing its supply chain following multiple mergers and acquisitions, which expanded its operations to dozens of hospitals and hundreds of clinics across several states. The Chief Supply C...

A multinational plastics, chemical, and refining company faced significant challenges in achieving sustainability and circularity within its manufacturing processes. The company recognized the need to transition from a linear business model, which ty...

A leading electronics supplier, heavily reliant on Asian manufacturing for mobile devices, faced significant supply chain challenges exacerbated by the COVID-19 pandemic and geopolitical instability. These issues resulted in transportation delays, in...

In 2022, the City of Milwaukee faced a dire financial crisis, with an annual deficit projected to reach $200 million and the threat of bankruptcy looming. This situation was exacerbated by declining state-shared revenue, state-mandated limits on loca...

A leading insurance firm in the Nordics faced significant challenges in its claims management process, primarily due to the manual handling of claims that involved labor-intensive tasks such as analyzing unstructured data from various sources, includ...

New Relic, an all-in-one observability company with over $850 million in revenue, faced significant challenges as it scaled from a startup to a public company serving more than 15,000 global customers. The rapid growth led to complexities in managing...

The case study focuses on a registered investment advisor that faced the challenge of enhancing customer experiences while integrating digital self-service options for simple financial transactions. The firm recognized the need to balance technology'...

A championship-winning basketball team sought to enhance its fan experience and drive revenue growth by evolving its legacy IT systems. The franchise engaged EY to design and develop a suite of digital solutions aimed at maximizing attendance levels ...

DuPont faced significant challenges in its supply chain management due to a series of global disruptions, including international trade disputes and the COVID-19 pandemic. These events created volatility that left Chief Supply Chain Officers struggli...

Xcel Energy faced significant challenges in adapting to the evolving expectations of energy consumers in the 21st century. With a growing demand for sustainable energy solutions, approximately 86% of traditional energy consumers expressed interest in...

A US-based multinational manufacturer faced significant challenges in its supply chain, particularly as logistics costs surged to over $1 billion annually by 2022 due to market volatility and increased customer demands during the COVID-19 pandemic. T...

A multinational consumer product corporation faced the challenge of reducing risk while focusing its best talent on high-value work within its tax and finance operations. The evolving landscape of legislation and regulations, coupled with advancement...

Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees and the complexities of cross-border work. The traditional model of mobility was limited to expatriate assignments ...

Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees in a post-pandemic world. The traditional model of mobility, which primarily focused on expatriate assignments and ...

Following the acquisition of Shire Pharmaceuticals in 2019, Takeda, a leading pharmaceutical company, faced the challenge of transforming its finance processes to become a best-in-class finance organization. The global CFO, Costa Saroukos, recognized...

In a strategic initiative to enhance its financial operations, Microsoft faced the challenge of optimizing processes and maximizing efficiency within its finance department. The company aimed to improve data literacy and streamline access to historic...

Microsoft's Corporate, External, and Legal Affairs (CELA) team faced significant challenges in managing regulatory compliance across various jurisdictions. The manual effort required to review regulations, assess their alignment with Microsoft policy...

The client, a commercial bank, faced significant challenges in analyzing the effectiveness of its sales agents. Traditional performance analysis methods relied heavily on supervisors listening to sampled calls and using surface-level metrics, which w...