A leading US health system faced significant challenges in optimizing its supply chain following multiple mergers and acquisitions, which expanded its operations to dozens of hospitals and hundreds of clinics across several states. The Chief Supply C...

Ajinomoto Foods North America (AFNA) faced significant challenges during the COVID-19 pandemic, including rapidly changing consumer preferences, supply chain disruptions, and escalating freight and warehousing costs. Rather than merely seeking to ret...

A major US health care provider faced significant challenges in managing its supply chain due to divergent data management practices across its extensive network of over 30 hospitals and numerous medical centers. The organization was tasked with deli...

In 2022, the City of Milwaukee faced a dire financial crisis, with an annual deficit projected to reach $200 million and the threat of bankruptcy looming. This situation was exacerbated by declining state-shared revenue, state-mandated limits on loca...

A multinational plastics, chemical, and refining company faced significant challenges in achieving sustainability and circularity within its manufacturing processes. The company recognized the need to transition from a linear business model, which ty...

A leading electronics supplier faced significant supply chain challenges due to an overreliance on materials and manufacturing in Asia, exacerbated by the COVID-19 pandemic and geopolitical instability. These issues resulted in transportation delays,...

In response to an unprecedented 30-fold increase in demand for re-employment due to the COVID-19 pandemic, a state workforce agency in the Southeast faced significant challenges. The agency, part of the state’s Department of Labor, struggled with a d...

A leading insurance firm in the Nordics faced significant challenges in its claims management process, primarily due to the manual handling of claims that involved labor-intensive tasks such as analyzing unstructured data from various sources, includ...

The case study focuses on a leading American beverage manufacturer that faced significant challenges in its supply chain strategy due to shifting consumer preferences during and after the COVID-19 pandemic. As sales for lower-calorie beverages surged...

New Relic, an all-in-one observability company with over $850 million in revenue, faced significant challenges as it scaled from a startup to a public company serving more than 15,000 global customers. The rapid growth led to complexities in managing...

The case study focuses on a registered investment advisor that faced the challenge of enhancing customer experiences while integrating digital self-service options for simple financial transactions. The firm recognized the need to balance technology'...

Bayer, a leading pharmaceutical company, faced significant challenges in its clinical trial site management processes, particularly regarding site payment efficiency and relationships. The company identified that complex invoicing processes and a lac...

Bayer, a leading pharmaceutical company, faced significant challenges in its clinical trial site management processes, particularly regarding site payment efficiency and accuracy. The company identified that reliance on manual processes, lack of tran...

DuPont faced significant challenges in its supply chain management due to a series of global disruptions, including international trade disputes and the COVID-19 pandemic. These events created volatility that left Chief Supply Chain Officers struggli...

A championship-winning basketball team sought to enhance its fan experience and drive revenue growth by evolving its legacy IT systems. The franchise engaged EY to design and develop a suite of digital solutions aimed at maximizing attendance levels ...

Xcel Energy faced significant challenges in adapting to the evolving expectations of energy consumers in the 21st century. With a growing demand for personalized energy solutions and a shift towards sustainability, the company recognized that traditi...

A multinational consumer product corporation faced the challenge of reducing risk while focusing its best talent on high-value work amidst rapidly evolving legislation and tax authority technological advancements. This situation presented an opportun...

Following the acquisition of Shire Pharmaceuticals in 2019, Takeda, a leading pharmaceutical company, faced the challenge of transforming its finance processes to become a best-in-class finance organization. The global CFO, Costa Saroukos, recognized...

Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees and the complexities of cross-border talent movement. The traditional model of mobility was limited to expatriate a...

Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees in a post-pandemic world. The traditional model of mobility was no longer sufficient, as it primarily focused on lo...