DuPont faced significant challenges in its supply chain management due to a series of global disruptions, including international trade disputes and the COVID-19 pandemic. These events created volatility that left Chief Supply Chain Officers struggli...

Xcel Energy faced significant challenges in adapting to the evolving expectations of energy consumers in the 21st century. With a growing demand for sustainable energy solutions, approximately 86% of traditional energy consumers expressed interest in...

A US-based multinational manufacturer faced significant challenges in its supply chain, particularly as logistics costs surged to over $1 billion annually by 2022 due to market volatility and increased customer demands during the COVID-19 pandemic. T...

A multinational consumer product corporation faced the challenge of reducing risk while focusing its best talent on high-value work within its tax and finance operations. The evolving landscape of legislation and regulations, coupled with advancement...

Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees and the complexities of cross-border work. The traditional model of mobility was limited to expatriate assignments ...

Microsoft faced significant challenges in its workforce mobility function, particularly in adapting to the evolving needs of employees in a post-pandemic world. The traditional model of mobility, which primarily focused on expatriate assignments and ...

Following the acquisition of Shire Pharmaceuticals in 2019, Takeda, a leading pharmaceutical company, faced the challenge of transforming its finance processes to become a best-in-class finance organization. The global CFO, Costa Saroukos, recognized...

In a strategic initiative to enhance its financial operations, Microsoft faced the challenge of optimizing processes and maximizing efficiency within its finance department. The company aimed to improve data literacy and streamline access to historic...

Suzuki GB PLC faced significant challenges with their outdated customer relationship management (CRM) system, which was built around multiple interfaces and relied on third-party manual processing. This legacy system not only increased operational ri...

Microsoft's Corporate, External, and Legal Affairs (CELA) team faced significant challenges in managing regulatory compliance across various jurisdictions. The manual effort required to review regulations, assess their alignment with Microsoft policy...

The client, a commercial bank, faced significant challenges in analyzing the effectiveness of its sales agents. Traditional performance analysis methods relied heavily on supervisors listening to sampled calls and using surface-level metrics, which w...

In early 2022, an Asia-Pacific financial firm sought assistance from EY-Parthenon’s Geostrategic Business Group (GBG) to navigate the complexities arising from geopolitical tensions, particularly between the US and China. The firm was concerned the p...

Dow, a leader in materials science, faced a significant challenge in enhancing its customer experience (CX) within the B2B sector. Recognizing the declining quality of CX in the U.S. and the potential link between superior CX and revenue growth, Dow'...

A large state transportation agency, specifically a Department of Motor Vehicles (DMV), faced significant challenges due to surges in demand, resulting in extended wait times and service backlogs for over 10 million customers. The agency recognized t...

Traditional European banks faced significant challenges in transforming their customer service operations amidst rising competition from fintechs and changing customer expectations. The need to reduce customer service costs while simultaneously deliv...

Dow, a leader in materials science, faced challenges in enhancing customer experience (CX) within its business-to-business (B2B) operations. Recognizing the need to improve customer satisfaction and drive business growth, Dow's executive leadership i...

In the healthcare sector, one client faced significant challenges with patient access, as specialty referrals were taking over six months to be seen, and patient call abandonment rates were around 15%. This situation limited the client’s ability to g...

Health systems are currently facing unprecedented pressures, including rising patient expectations, declining hospital volumes, and financial losses. To address these challenges, many forward-thinking health systems are shifting their focus from trad...

Hospital leaders increasingly face a decision to invest in value-based care (VBC) models that can improve patient care and curtail unsustainable systemic costs. The transition to risk-based contracting has proved unworkable for many health systems ov...

How a global MNC halved its BGV time with Managed A global multinational corporation (MNC) faced significant challenges with its background verification (BGV) processes, which were time-consuming and inefficient, leading to delays in onboarding new e...